How to innovate in local government

1. Copy The best innovations have been done. Copy practice from another region or country but not from your own organisation. Innovation always looks better from a distance. It looks particularly good in a PDF. Innovation can be emailed over … Continue reading

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In defence of powerful white men

“the black community (…) need to be mobilised in denunciation of this gang culture that is killing innocent young black kids. But we won’t stop this by pretending it isn’t young black kids doing it.” Tony Blair “the powerful white … Continue reading

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How to take a report to management team

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1. Be afraid It probably won’t be okay.  You are going into a room full of people who are better than you. They are strategic. They have the power to destroy your written words. Practise your best strategic face and … Continue reading

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How to commission public services in 10 easy steps

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1. Create a waffle-doc To justify spending a lot of money, you need a waffle-doc. Gather words from local  consultations, surveys, strategies and reports and numbers from performance indicators, demographics and trends. Collect historical information on service provision by individual … Continue reading

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How to reply to negative feedback from customers (in just two words and one of them starts with a Y)

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The usual response to negative customer feedback is to: Deny it, hide it or minimise it Recite statistics about all the other satisfied customers to put their negative feedback ‘into context’ (forgetting that the customer won’t experience or care about … Continue reading

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How to make a decision in local government

1.Realise that you won’t be making the decision If you’re reading this, you won’t be senior enough. Very few people are. Only the most strategic people are qualified to make a decision. Making a decision in local government is an … Continue reading

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How to consult the public

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1.Don’t be cynical This consultation will be different. It will be meaningful. It won’t be a tick box exercise. You will listen to people and act on the results. It will herald a new relationship between the council and consultees. … Continue reading

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